Last updated: January 2026

Motor Parts Direct (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or place an order with us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Motor Parts Direct is the data controller.

1. Information We Collect

We only collect personal data that is necessary for operating our website and fulfilling customer orders.

1.1 Information you provide to us

When you place an order or create an account, we may collect:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Order details and purchase history

Marketing preferences are collected only where you actively provide consent.

1.2 Information collected automatically

When you visit our website, we may automatically collect limited technical data, including:

• IP address (anonymised where possible)

• Browser type and version

• Device information

• Pages visited and time spent on the site

This information is collected using cookies and similar technologies (see Section 6).

2. How We Use Your Information

We only use your personal data where the law allows us to do so.

2.1 Lawful bases for processing

We process your data under the following lawful bases:

• Contract – to process and fulfil orders you place with us

• Legal obligation – for accounting, tax, and consumer law requirements

• Legitimate interests – to improve our website and customer experience

• Consent – for marketing communications

2.2 Purposes for using your data

Your data may be used to:

• Process and deliver your orders

• Contact you regarding your order or account

• Provide customer support

• Improve our website, services, and product offering

• Send marketing communications only where you have given consent

3. Marketing Communications

We will only send you marketing communications if:

• You have actively opted in by ticking the relevant consent box during registration or checkout; or

• You later choose to enable marketing in your account settings

You can:

• Withdraw consent at any time via your online account

• Unsubscribe using links in our emails

• Contact us directly to update your preferences

We do not sell or rent your personal data to third parties for marketing purposes.

4. Data Sharing and Disclosure

We may share your data only where necessary, including:

• With service providers who support order fulfilment, payment processing, and website hosting

• With professional advisers (e.g. accountants or legal advisers)

• Where required by law, regulation, or legal process

• In the event of a business sale, merger, or restructure

All third parties are required to process your data securely and in accordance with data protection law.

5. Data Storage and Security

• Your personal data is stored on secure servers.

• Appropriate technical and organisational measures are in place to protect your data against loss, misuse, or unauthorised access.

• While we take all reasonable steps to protect your data, no method of online transmission is completely secure.

6. Cookies and Analytics

We use cookies to ensure our website functions correctly and to help us understand how visitors use our site.

6.1 Google Analytics

We use Google Analytics to collect anonymous, aggregated information about website usage. This data:

• Is not used to identify individual users

• Is not linked to order or account data

• Helps us improve website performance and usability

6.2 Cookie control

• Non-essential cookies are used only with your consent

• You can manage or withdraw your cookie preferences at any time via our cookie settings or your browser controls

Further details are provided in our Cookie Policy.

7. Data Retention

We retain personal data only for as long as necessary:

• Order and transaction records are kept to meet legal and accounting obligations

• Account data is retained while your account remains active

• Marketing data is retained until consent is withdrawn

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can find more information at: https://ico.org.uk

Requests are handled free of charge.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any personal data.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@mpdonline.co.uk